Commercial Bank PLC
Commercial House, 21, Sir Razik Fareed Mawatha, PO Box 856, Colombo 01
Ceylon Roots (Pvt) Ltd
1010006835 Swift Code: CCEYLKLX
Upon receipt of Travel confirmation Voucher: 50 per cent of cost.
Not less than 30 days before departure: 100 per cent of cost.
Payments are required within seven days, except where circumstances dictate that we request otherwise.
Suppliers may demand stricter payment terms on some bookings. These occasions will always be advised to you before booking and stated on your Travel Voucher. Individual cancellation terms will always be stated.
Our prices include all applicable taxes.
A convenience fee of 3% is applicable for payments made by credit cards and debit cards / online payment gateway
Customers must pay all bank charges in the case of a bank transfer including any corresponding bank charges . Failure to do so will invalidate your booking and will bring further change to cover bank charges. We will be baring all local bank charges at receipt.
There will be no additional postage fees, booking fees or other hidden charges. Exchange rates are based on live on-day rates at time of booking and are not subject to change.
NOTE: Frequent fluctuations in the Sri Lankan government tax policy mean that applicable taxes can change suddenly without prior notice.
We are committed to high levels of professionalism to protect your booking. But we reserve the right to cancel your booking in any incidence of Force Majeure (see clause below). In this event we will return all recoverable costs and, wherever possible, offer an alternative booking of comparable type and quality for your consideration. We cannot be held liable for any incidental expenses that you may incur during arrangements for a booking that is subsequently cancelled by us.
In event of cancellation, in whole or part, we return all recoverable costs, above and beyond the limits laid down in our Booking Conditions. In the case of cancelled tailor-made itineraries, we reserve the right to levy an admin costs of up to 7 per cent of total booking cost when calculating recoverable costs.
We do not refund for early checkouts or no-shows.
Any individual wishing to cancel a booking must immediately notify their travel consultant by email, quoting their booking reference number. The cancellation is timed from 0900 on the next working day to enable us to contact Suppliers. In the event of a group cancellation we will hold each individual equally liable for cancellation costs.
Total cancellation charges on your booking will not exceed these maximum levels.
After payment of deposit: Up to 100 per cent of deposit.
Less than six weeks before departure: Up to 60 per cent of booking cost.
Less than 30 days before departure: Up to 100 per cent of booking cost.
You should check whether your travel insurance policy covers you for refunds.
NOTE: We assure additional guarantees concerning refunds in the clause on Terrorism and Personal Safety.
“Just a quick note to thank you one more time for your hospitality. My girlfriend and I had a wonderful time in your country, thanks to you all.
I would also like to give credit to Sarathchandra, the driver, who was absolutely terrific. Our trip would not have been the same without him.”
Travel Dates - 02nd July 2017 to 09th July 2017
Tour Sri Lanka 07/10/2015 13/10/2015
Siamo molto soddisfatti del tour che abbiamo fatto per il nostro viaggio di nozze perchè ha soddisfatto le nostre esigenze e aspettative.
La nostra guida (RAKITHA DE COSTA) poi diventato amico di viaggio è stata molto attenta ai particolari e ha organizzato il nostro tour in modo tale da
rendere le escursioni molto divertenti e ricche di informazioni dal punto di vista culturale soprattutto per quanto riguarda i monumenti.
L autista Antonio è stato molto competente nella guida del mezzo e siamo rimasti colpiti dalla sua educazione e disponibilità.
La scelta delle strutture è stata ottima ed il servizio molto buono.
Vi ringraziamo per la vostra professionalità e disponibilità vi auguriamo una buona giornata.
SANTAMARIA VINCENZO,SICILIANI ANTONELLA
Un país por descubrir, gente muy amable,
Posiblemente, si hubiera que mejorar algo seria el trayecto en tren. Es largo y no se puede disfrutar de igual manera que si fuera en coche (con paradas)
Hemos tenido un viaje inolividable. En 7 dias conocimos muchas maravillosos lugares y aun hemas tenido 3 marvillosos días de playa todo gracias el guía excepcional ye tuvimos.
El guía es muy importante en vuajes como este. Ya que va con nosotros a todo lado , el nuestro fue increíble y muy ………, intentado darnos lo mejor entodo
Beautiful country with beautiful people
Very Nice, excellent expeience with local visits and all the personal service was excellent. Everything fantastic, the people the culture monuments. Very well organised!
Friendly and nice people, very helpful. Differenet. Different treatment for tourists and locals are a thing Sri Lanka have to imporove!
Nice people, very helpful and kind. Prices over rated for the tourists
I loved the ancient cities, landscapes, wildlife and food. Beautiful to see all the ethnic and religious groups in peace, Food was lovely at all the hotels,
The whole tour was excellent, everything we’ve seen and visited was unforgettable. People in Sri Lanka are very kind and friendly. The services you provided was very good.
I would definitely visit Sri Lanka again, we had great time. An excellent and communicative guide. He was our driver too. Very kind and very friendly.
Nosotros hayamos amado a Sri Lanka y quedé muy impresionado con los servicios prestados! gracias CeylonRoots