Commercial Bank PLC
Commercial House, 21, Sir Razik Fareed Mawatha, PO Box 856, Colombo 01
Ceylon Roots (Pvt) Ltd
1010006835 Swift Code: CCEYLKLX
Upon receipt of Travel confirmation Voucher: 50 per cent of cost.
Not less than 30 days before departure: 100 per cent of cost.
Payments are required within seven days, except where circumstances dictate that we request otherwise.
Suppliers may demand stricter payment terms on some bookings. These occasions will always be advised to you before booking and stated on your Travel Voucher. Individual cancellation terms will always be stated.
Our prices include all applicable taxes.
A convenience fee of 3% is applicable for payments made by credit cards and debit cards / online payment gateway
Customers must pay all bank charges in the case of a bank transfer including any corresponding bank charges . Failure to do so will invalidate your booking and will bring further change to cover bank charges. We will be baring all local bank charges at receipt.
There will be no additional postage fees, booking fees or other hidden charges. Exchange rates are based on live on-day rates at time of booking and are not subject to change.
NOTE: Frequent fluctuations in the Sri Lankan government tax policy mean that applicable taxes can change suddenly without prior notice.
We are committed to high levels of professionalism to protect your booking. But we reserve the right to cancel your booking in any incidence of Force Majeure (see clause below). In this event we will return all recoverable costs and, wherever possible, offer an alternative booking of comparable type and quality for your consideration. We cannot be held liable for any incidental expenses that you may incur during arrangements for a booking that is subsequently cancelled by us.
In event of cancellation, in whole or part, we return all recoverable costs, above and beyond the limits laid down in our Booking Conditions. In the case of cancelled tailor-made itineraries, we reserve the right to levy an admin costs of up to 7 per cent of total booking cost when calculating recoverable costs.
We do not refund for early checkouts or no-shows.
Any individual wishing to cancel a booking must immediately notify their travel consultant by email, quoting their booking reference number. The cancellation is timed from 0900 on the next working day to enable us to contact Suppliers. In the event of a group cancellation we will hold each individual equally liable for cancellation costs.
Total cancellation charges on your booking will not exceed these maximum levels.
After payment of deposit: Up to 100 per cent of deposit.
Less than six weeks before departure: Up to 60 per cent of booking cost.
Less than 30 days before departure: Up to 100 per cent of booking cost.
You should check whether your travel insurance policy covers you for refunds.
NOTE: We assure additional guarantees concerning refunds in the clause on Terrorism and Personal Safety.
I wanted to thank you for the wonderful tour from 8 to 15 august. The guide Bonfacio was really helpful and competent, moreover we were just my husband and myself. The hotels were good and the place visited very interesting, the evening of the show in Kandy, we were in the front row. Even the two drivers, the tour driver and the one from Anilana who took us to the airport, were kind and prudent. We thank you so much for the good experience.
Cremonini Ivan, Pallotti Mirella
Village safari in Sigiriya, breath taking views of Nuwara Eliya and spending time at Bentota beach were the best of all.I and my family had a wonderful time in Sri Lanka, experiencing some of the best scenic views, culture and hospitality of the country. Tour was very well arranged by TT and Ceylon Roots, and everything went to schedule and plan. We had some really unforgettable memories created on the tour! Happy happy !!
We had a very good time in Sri Lanka. It was well coordinated and the services provided were very good to excellent. Our tour guide had outstanding knowledge of the country, its people, and culture, each of whom he was very proud of. I do not know what you could do to provide anything better. We were very happy.
Valentina & Giovanni
08 – 12 October 2017
abbiamo prenotato tramite la Anywhere Viaggi di Pino Torinese il nostro tour dello Sri Lanka dal 7 ottobre per cinque giorni abbinato alle Maldive: nel ringraziarvi per la collaborazione vi confermo che il nostro viaggio è stato davvero incantevole. La nostra guida in Sri Lanka si chiama Pyal ed è stato davvero bravo: parla benissimo in italiano ed ha ottimizzato al meglio il tempo a disposizione, portandoci anche in luoghi oltre al programma per farci vivere più sfaccettature della loro cultura, spiegandoci in modo davvero interessante e coinvolgente usi, tradizioni, e quanto diverse religioni riescano a convivere pacificamente; abbiamo fatto anche il safari vedendo da vicino gli elefanti in libertà; abbiamo assaggiato le loro specialità e tutti i locali in cui Pyal ci ha portato erano carini, pulitissimi, con vista su paesaggi incantevoli ed abbiamo mangiato molto bene. Bellissimi gli hotel in cui abbiamo pernottato e cenato durante il tour (The Paradise Resort & Spa a Dambulla, Cinnamon Citadel a Kandy, OZO Colombo).
Grazie per l’organizzazione e ancora grazie a Pyal per aver reso indimenticabile il nostro viaggio.
Valentina De Caroli e Gianni La Manno
10 – 17 October 2017
Buenos días Susana,
Muchas gracias por el email...
La verdad que todo ha salido de ensueño, los destinos, servicios, excursiones...todo fenomenal, indescriptible la verdad. Estamos muy contentos.
Queríamos hacer una mencion especial a nuestro guía en Sri Lanka, Padmasiri Sarathchandra, no solo ha sido un guía EXPECIONAL dandonos unas clases de historia, religión, cultura, etc... ha sido maravilloso con nosotros, un trato inmejorable en todos los sentidos. Por este motivo, nos gustaría que se lo hiceras saber a Ceylon Roots, aunque ya lo dejamos claro en la encuesta que rellenamos, pero creemos que se merece eso y más.
Sinceramente todo de 11!! Igual Rosi quiere aportar algun comentario más jeje
Un millón de gracias por todo!!
“Just a quick note to thank you one more time for your hospitality. My girlfriend and I had a wonderful time in your country, thanks to you all.
I would also like to give credit to Sarathchandra, the driver, who was absolutely terrific. Our trip would not have been the same without him.”
Travel Dates - 02nd July 2017 to 09th July 2017
Un país por descubrir, gente muy amable,
Posiblemente, si hubiera que mejorar algo seria el trayecto en tren. Es largo y no se puede disfrutar de igual manera que si fuera en coche (con paradas)